Shipping Policy
Gardenmelo Shipping Policy
Gardenmelo, a contemporary women's fashion brand operated by Shenzhen Souda'ao E-commerce Co., LTD, is committed to providing transparent and reliable worldwide shipping services. We strive to ensure your orders are delivered efficiently while maintaining clear communication throughout the process. Below you will find detailed information about our shipping options, delivery timelines, and related policies.
Order Processing Time
All orders are processed within 1-3 business days after payment confirmation. Please note that processing time does not include weekends or holidays. If there are any issues with your order, such as inventory shortages, we will contact you at customer@gardenmelo.com to discuss alternatives or expected delays.
Shipping Options and Costs
We offer two straightforward shipping methods for international orders, with all fees calculated in US Dollars (USD):
- Standard Shipping: Applies to orders totaling 89.00 USD. A flat rate of $7.00 USD will be charged at checkout. Delivery typically takes 10-20 business days, depending on destination customs processing.
- Free Shipping: Available for orders of $89.00 USD or more. The shipping fee will be automatically waived during checkout. Delivery timeframes remain consistent with Standard Shipping.
Order Tracking and Notification
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey. If you do not receive tracking information within 5 business days of your order confirmation, please contact us at +86-15578471246 or email customer@gardenmelo.com with your order number.
Customs and Import Duties
International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. For specific information regarding potential fees, please contact your local customs office. If you have questions about customs documentation, we can be reached at customer@gardenmelo.com.
Address Accuracy and Modification
Please ensure your shipping address is complete and accurate before completing your purchase. If you need to modify your address, contact us immediately at customer@gardenmelo.com. Address changes cannot be made once the order has been shipped. Gardenmelo is not responsible for packages delivered to incorrect addresses provided by the customer.
Shipping Restrictions and Delivery Delays
While we ship to most countries worldwide, some restrictions may apply depending on your location. Unforeseen circumstances such as weather events, customs inspections, or carrier delays may impact delivery times. For urgent concerns about your shipment status, please contact our support team.
We continuously work to optimize our shipping processes to provide you with the best possible service. Thank you for choosing Gardenmelo.